Terms of service
Introduction
Welcome to Frameiteyewear Pvt Ltd. These Terms and Conditions govern your use of our website located at http://frameiteyewear.com and any related services provided by Frameiteyewear Pvt Ltd. By accessing or using the Services, you agree to be bound by these Terms.
Welcome to Frameiteyewear Pvt Ltd. These Terms and Conditions govern your use of our website located at http://frameiteyewear.com and any related services provided by Frameiteyewear Pvt Ltd. By accessing or using the Services, you agree to be bound by these Terms.
Changes to Terms
We may modify these Terms at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Services after changes are posted will constitute your acceptance of those changes. Please review these Terms regularly.
Account Registration
To access certain features of the Services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete. You are responsible for safeguarding your password and for any activities or actions under your account.
Orders and Payments
All orders placed through the Website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason. Prices for our products are subject to change without notice. You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the prices in effect when such charges are incurred.
Shipping and Delivery
We will make every effort to ship your order within the estimated delivery times. Shipping costs will be calculated and displayed at checkout. Risk of loss and title for products purchased from us pass to you upon delivery to the carrier.
Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the product within 7 days of delivery for a refund or exchange, subject to the conditions below:
- Products must be returned to their original condition and packaging.
- Frames must be new without use, no bends, or any kind of usage.
- Prescription lenses must be in their original form, with no scratches or damage.
- If you don’t like the design or the frame you selected after delivery, we will deduct the lens charges from the order because the lenses were specially made for you with your customized power. However, we will try our best to adjust your lenses in the new frame in this scenario.
- The delivery charge for the return order must be paid by the customer.
- We assure you a 100% refund if there is a power mistake in your lenses. Our strict quality assurance team carefully inspects each frame before delivery, making such errors minimal.
- We also provide a full refund if your frame is damaged during shipping. Photos of the damage must be provided by the customer immediately on the same date as receiving the order.
- Proof of purchase is required for all returns.
- Shipping charges are non-refundable.
Warranty:
- Warranty is provided on all frames and lenses.
- A 100% refund will be issued if there are any manufacturing defects within the warranty period. Manufacturing defects do not include breakage of frames due to negligence, pressure or breakage from the temple side of the frame. No refunds will be provided for this kind of damage.
- Warranty on lenses includes coating and power errors only. Any scratch complaints should be informed within 7 days of the delivery, and a clear picture should be provided on the day of receiving the delivery, if there are any scratches before usage.
- We do not provide a warranty for the scratch on lens for 7 days of returns period. Rest, we want to assure you all our lenses are of high quality and are scratch resistant.
Product Descriptions
We strive to ensure that the product descriptions on our Website are accurate. However, we do not warrant that the product descriptions, colors, or other content available on the Website are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of Frameiteyewear Pvt Ltd or its content suppliers and is protected by international copyright laws. You may not use, reproduce, modify, distribute, or display any portion of our content without our prior written consent.
Limitation of Liability
To the fullest extent permitted by law, Frameiteyewear Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.
Governing Law
These Terms are governed by and construed in accordance with the laws of Indian Jurisdiction, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in India to resolve any dispute arising out of or relating to these Terms or the Services.
Contact Information
If you have any questions or concerns about these Terms, please contact us at
"support@frameiteyewear.com"
